Coralville, Iowa
704 1st Avenue
June 20, 2019
2 Queen Beds - Non-Smoking, Free Breakfast, Free Wifi
Booked through Priceline
Overall: One of the WORST hotels I've ever stayed in. I would not recommend it to anyone I cared about, and would never stay here again.
Pros: None.
Cons: Everything. Check-in was a nightmare (1st room was occupied, 2nd had a sliding glass door with a broken lock, 3rd was disgusting but we slept there because by this time it was 1am and we'd been driving all day).
Hotel is dirty and not well-maintained. Construction going on inside hotel. Construction workers standing near our side entrance at midnight smoking and talking loudly. Hard mattresses, many of the outside entrances don't work.
** 3rd room review: FILTHY bathtub/shower, especially the floor. Dirty shower curtain. Used and dirty towels. Non- functioning smoke detector. Badly stained pillowcases and sheets. Floor not vacuumed. Non- functioning smoke detector. Drawer handle broken. Dirty nightstand. TV and DVD player cords unplugged and scattered around the TV stand.
No comment on the breakfast because we missed it.
Notes:
I spoke with the receptionist (Whitney) in the morning and told her about our experience. She was kind and understanding, but was new there and couldn't override anything. She said she didn't think we should have to pay anything for our stay and would contact the manager and get back to me, which she did. The manager said because it was through a 3rd party, they couldn't refund me, but could offer me a discount on the hotel if I stayed there again.?!!
I then contacted Priceline and they said they'd contact the hotel and email me back.
Edited June 30th: It's been 10 days and I'm still waiting to hear back from Priceline. I'll be using a competitor for our trip back home.
Stay away from this hotel!
